Refund policy

Clear, thoughtful care

Returns, without the guesswork.

Because personal care products are made for close contact with the body, our return options are limited—but if something is not right, we want to hear from you.

Last updated September 10, 2026

AT A GLANCE

Eligible returns: Within 15 days of delivery

Condition: Unopened, unused, and in original packaging

Resolution: Verefina store credit

What may be returned

Eligible unopened and unused items in their original packaging may be returned within 15 days of delivery for store credit, unless they fall within one of the exclusions below.

Please email help@verefina.com before sending anything back. Returns sent without prior approval may not be accepted.

What cannot be returned

• Opened, used, or tested products
• Personal care items—including deodorants, lotions, lip balms, cleansers, and creams—when opened or otherwise not in resalable condition
• Sale or final-sale items
• Gift cards

Not sure whether your item qualifies? Contact us before mailing it, and we’ll gladly clarify.

Store credit and exchanges

Approved returns receive Verefina store credit rather than a refund to the original payment method. Store credit is issued after the returned item is received and inspected.

We do not process direct exchanges. If you would prefer a different item, return the eligible product for store credit and place a new order.

Return shipping

Customers are responsible for return postage, and prepaid return labels are not provided for standard returns.

If the return is necessary because we sent the wrong item or made another fulfillment error, we will cover the return shipping.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If a product is damaged, defective, or incorrect, email us within five days of delivery with your order number and clear photos of the item and packaging. Once reviewed, we’ll send an appropriate replacement at no cost to you.

Subscribe & Save orders

Subscriptions can be skipped, paused, or canceled before the next order processes. Once a renewal has processed, the order is final and is not eligible for a refund to the original payment method.

If you contact us before the order ships and we are able to stop fulfillment, we may cancel the shipment and issue store credit at our discretion. Once shipped, the standard return policy applies. Please make subscription changes before your scheduled renewal date.

European Union orders

If your order is delivered within the European Union, applicable law generally provides a 14-day right of withdrawal beginning when you receive the goods. Exceptions may apply, including to sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Products must be unused, with any hygiene seal intact, and in their original packaging. Your statutory rights regarding faulty or misdescribed goods are not affected.

LET’S SORT IT OUT

Questions about your order?

Send us your order number and a quick note. We’ll help you understand the best next step.