Refund policy

Return & Refund Policy

At Verefina, we are committed to providing high-quality, natural personal care products. Due to the nature of our products, most items are non-returnable for health and safety reasons. However, we do offer store credit for eligible returns.

Which Items Can Be Returned?

✔ Unopened and unused products in their original packaging may be returned within 15 days of delivery for store credit.

Which Items Are Non-Returnable?

❌ Used or opened products (for hygiene reasons).
❌ Personal care items such as deodorants, lotions, lip balms, cleansers, and creams (including magnesium deodorants and facial care).
❌ Sale items and gift cards.

If you're unsure whether your item qualifies for a return, email us at help@verefina.com before sending it back.

Subscribe & Save Orders

Subscribe & Save is intended for products you would like to receive on a recurring basis and provides a discount in exchange for recurring delivery.

Subscriptions may be skipped, paused, or canceled at any time before your next order is processed. Once a subscription renewal has been processed, the order is considered final and is not eligible for a refund to the original payment method.

If you contact us before the order has shipped and we are able to stop fulfillment, we may, at our discretion, cancel the shipment and issue store credit for the amount paid. Once an order has shipped, our standard return policy applies.

Please make any changes to your subscription before your scheduled renewal date to avoid receiving an order you no longer need.

Damaged, Defective, or Incorrect Orders

If your product arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at help@verefina.com with photos of the issue. We will send a replacement at no cost to you.

Store Credit & Exchanges

  • We do not offer refunds.
  • Once your return is approved, store credit will be applied to your Verefina account for future purchases.
  • We do not process direct exchanges. If you'd like a different item, return the unopened product for store credit and place a new order.

Return Shipping

  • Customers are responsible for return shipping costs.
  • We do not provide prepaid return labels.
  • If the return is due to an error on our part (wrong item shipped, etc.), we will cover the return shipping.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to return their order within 14 days of delivery for any reason. The item must be unused and in original packaging.

Questions?

We’re happy to help! Email us at help@verefina.com with any questions about our return policy.